FAQ
Welcome! We’ve gathered some common questions to help you order, receive, and enjoy your blooms with ease.
Retail
How do I place an order?
All orders can be placed through our website. Simply select your preferred bouquet or arrangement, choose a delivery or pick-up time, and check out.
What is omakase styling?
Omakase means “leave it to us.” Our florists hand-select the freshest seasonal blooms and design each piece with natural movement, color balance, and texture in mind. No two arrangements are ever the same.
Where do you source your blooms from?
We work with trusted local and international growers to bring in fresh, quality blooms each week. Many of our flowers come from Japan, the Netherlands, and regional farms.
Can I cancel my order?
Cancellations made at least 24 hours before delivery or pick-up will receive a full refund. Unfortunately, we’re unable to cancel or refund orders once they’ve been prepared or dispatched.
Can I make changes to my order after it’s been placed?
Yes!
Product changes: at least 24 hours’ notice is required.
Delivery details: please inform us at least 12 hours in advance.
WhatsApp us at 8889 1394 and we’ll do our best to assist.
Can I customize the blooms in my arrangement?
We’re happy to accommodate color or style preferences whenever possible. Let us know during checkout or reach out directly before placing your order.
How will my bouquet or arrangement be packaged?
Bouquets are carefully wrapped in our signature paper and finished with ribbon.
Table arrangements are designed in a glass vessel from our collection, and pricing includes both flowers and vessel.
What’s the difference between a table arrangement and a hand bouquet?
A hand bouquet is wrapped and ready to hold — perfect for gifting or celebrations.
A table arrangement is styled directly in a vessel, designed to sit beautifully on your table or console.
What are pet-friendly bouquets?
Some flowers and foliage can be toxic to pets. Our pet-friendly bouquets are thoughtfully curated using only non-toxic blooms, so your furry friends can stay safe.
How long will my blooms last?
With proper care, your flowers should stay fresh for 3–5 days or longer, depending on the season and variety.
Can I stop by the studio to customize my bouquet?
Yes! Our studio is open Monday to Saturday, 10am–6pm.
Visits are by appointment only — please contact us via WhatsApp at 8889 1394 to schedule a time.
How should I care for my blooms?
We’ve put together simple care tips to help your flowers last longer — you can find them on our Flower Care page.
What is your return policy?
Floral items: non-returnable, as each piece is made to order.
Non-floral items: can be returned within 14 days in original condition.
If there’s an issue with your order, please contact us via WhatsApp at 8889 1394 — we’ll make it right.
Delivery and Pick-Up
What are your delivery charges?
$18 per location (1–2 bouquets or arrangements)
$35 per location (3 or more bouquets/arrangements)
+ $6 surcharge for deliveries to Sentosa
If delivery cannot be completed and the recipient is unreachable, a re-delivery fee ($18 or $35) applies.
Can I specify a delivery time frame?
Yes — choose from our three daily delivery slots:
11–1pm, 3–5pm, or 5–8pm (subject to availability).
If your preferred time isn’t listed, get in touch and we’ll try to accommodate.
Is there a cut-off time for same-day deliveries?
Yes. Same-day orders close at 12pm, with delivery between 3–8pm.
For self-pickups, time slots are 2–4pm and 4–6pm.
Can I pick up my blooms from your studio?
Absolutely. Self-pickup slots are available Monday to Saturday at:
11–1pm, 2–4pm, or 4–6pm.
Select your preferred time at checkout (subject to availability). If you need another slot, contact us and we’ll do our best to help.
I’m ordering multiple bouquets — can you send them to different locations?
Yes! Please place separate orders for each delivery address so we can ensure smooth delivery.
Can I change the delivery address after I’ve placed my order?
Yes — please let us know at least 12 hours in advance if there are any changes to recipient details or address.
What if the recipient isn’t home during delivery?
Our couriers will try to reach the recipient directly. If they can’t be contacted within 10 minutes, we’ll leave the flowers safely (e.g., at the front desk or doorstep) whenever possible.
If re-delivery is needed, a $20 fee will apply.
Weddings and Events
How far in advance should we book our consultation?
We recommend reaching out at least 3–6 months before your wedding or event to secure your date and ensure availability.
How do we start the booking process?
Simply fill out our Wedding & Event Inquiry Form
or email us with your details. Our team will be in touch to arrange a consultation.
What should we expect during our consultation?
We’ll discuss your floral vision, color palette, preferred blooms, and event details. Our goal is to understand your style and create a design proposal that feels uniquely you.
Is there a minimum spend for weddings?
Yes — our minimum spend varies depending on event scale and requirements. We’ll share more details during your initial consultation.
Do you offer wedding packages?
Each wedding is bespoke, but we can tailor packages for intimate celebrations or larger events upon request.
Will we be able to see a mock-up before the wedding day?
Yes, a mock-up can be arranged for select pieces once your booking is confirmed. Additional charges may apply depending on design complexity.
Consultation Details (for booked clients)
Duration: about 45–60 minutes
Bring: photos, color swatches, and venue details
Payment: deposit required to confirm booking
Refunds & cancellations: please refer to our full wedding agreement for details.