Terms & Conditions

Till Friday Pte Ltd (“we”, “us”, “our”) trading as Friday’s Garden. Registered in Singapore. Registered office/UEN: 202523052W. Last updated: 5 Nov 2025.

1. Acceptance of Terms & Electronic Contracts

By placing an order, booking a workshop or engaging us for events/bespoke work via our website fridaysgarden.sg, you agree to these Terms. Contracts concluded electronically on our website are legally effective under Singapore’s Electronic Transactions Act.

2. Definitions

  • Products: bouquets, arrangements, plants, botanicals, vessels and accessories sold online.

  • Bespoke Services: custom designs for individuals and/or events.

  • Workshops: classes hosted by us.

  • Delivery Window: the timeframe shown at checkout or confirmed by email.

3. Nature of Botanical Goods & Artistic Discretion

3.1 Uniqueness & Variations. Botanical materials vary in colour, size, stage of bloom and availability; each piece is handcrafted and unique. Images are illustrative only. Minor variations are not defects.

 3.2 Substitutions. When a specific flower/foliage/vessel is unavailable, we may substitute with equal or greater value while maintaining the palette and style; for significant changes we’ll attempt to contact you.

3.3 Perishability. Flowers are perishable with a limited lifespan between 3-5days.; Proper care is essential (fresh water, away from heat/direct sun/fruit /drafts). Longevity varies and is not guaranteed.

4. Intellectual Property & Brand Protection

4.1 Design Copyright. All Friday’s Garden designs, photographs, text, logos, product names, and website content are our intellectual property and may not be copied, reproduced, resold, or used to create derivative works without written consent.

 4.2 Portfolio Use. We may photograph and publicly display our work (including at your venue) for portfolio, PR and social media, but we will avoid revealing private addresses or sensitive information.

 4.3 No Commercial Use. Purchases are for personal, non-commercial use unless we agree otherwise in writing.

5. Orders, Pricing, GST & Payment

5.1 Order Acceptance. Your order is an offer; we accept when we send an order confirmation. We may decline or cancel and refund for pricing/availability errors, payment issues, or policy risks.

 5.2 Pricing & GST. Prices shown in SGD and (if applicable) net with no GST

 5.3 Payment. We accept approved online payment methods. Orders are prepared only after successful payment authorisation.

 5.4 Promotions/Gift Cards. Promo codes, store credits and gift cards are subject to stated terms; not exchangeable for cash; single-use unless specified.

6. Delivery & Self-collection

6.1 Delivery Windows. We deliver within the selected window; exact times are not guaranteed. Delays may occur due to weather, traffic, building access and other factors.

 6.2 Recipient Not Present. If no one is available, the driver may: (a) leave with concierge/reception/neighbor; (b) leave in a safe place and take a digital photograph for posterity; or (c) attempt redelivery (additional fee applies). We are not liable for loss/quality issues arising from authorised unattended delivery.

 6.3 Addresses & Access. You are responsible for accurate delivery details and special access instructions. Re-delivery due to incorrect/incomplete details may incur additional  fees.

 6.4 Risk & Title. Risk in Products passes on delivery/collection; title passes upon full payment.

7. Self-Collection

We’ll notify you when your order is ready. Please collect within the collection window to preserve freshness. We may dispose of uncollected perishables without refund after 24hrs.

8. Cancellations, Changes & Refunds (Retail Orders)

8.1 Cooling-off. The CPFTA provides remedies for unfair practices and non-conforming goods. We comply with the CPFTA and applicable remedies in Singapore.

 8.2 Perishable Goods Policy. Because flowers are made-to-order perishables, any changes to delivery date or address must be requested no later than 48hrs before the Delivery Window; after this, materials are procured and work may have started so cancellations are not guaranteed and fees up to 100% may apply.

 8.3 Post-Delivery. We do not offer refunds/returns for change of mind, variations in seasonal materials, or issues arising from improper care after delivery.

 8.4 Damaged/Incorrect Items. Please contact us within 2hrs of delivery with photos and order number. If we confirm a material fault or that the product does not conform to contract at delivery, we may (at our option) replace, repair, or refund proportionately, consistent with the CPFTA.

 8.5 Non-Floral Products. For non-perishables, no refunds or exchanges are allowed once purchase has been made.

9. Bespoke & Event Work

For customers who engage us for Bespoke and Event Work, we will be sending you a quotation for the said work, which will include our T&Cs for Bespoke and Event Work (“Quotation”). The terms set out below are to be read in addition to the T&Cs set out in the Quotation that will be sent:

9.1 Booking & Deposits. We require full payment of all Bespoke work, save for Events and bulk orders above $1,000, in which case (a) a non-refundable retainer of 70% confirms our engagement and secures the date of the Event (if applicable); and (b) balance due on the retainer shall be paid no later than 2 working days from the date of the event.

 9.2 Design Control. We interpret your brief in our aesthetic; final ingredient list remains at our discretion subject to Clause 3 above.

 9.3 Site Conditions. Client to provide safe access, power/water (if required) and venue permissions. Additional labour/parking/after-hours fees may apply.

 9.4 Hires & Props. Hired items remain our property; replacement fees apply for loss/damage.

 9.5 Changes/Cancellations. Date/scale changes are subject to availability and may require repricing. If you cancel after procurement (one month before event date), you are liable for committed costs, in addition to the forfeiture of the non-refundable 70% deposit set out in Clause 9.1 above.

 9.6 Strike/Removal. You are responsible for ensuring our team can safely remove installations; additional charges apply where access is delayed.

10. Workshops

10.1 Tickets. Non-refundable but transferable to another attendee with 48hrs written notice prior.

 10.2 Safety. Participants must follow staff instructions and use tools responsibly; you attend at your own risk.

 10.3 Materials. We may substitute materials based on availability (see Clause 3 above).

11. Care, Allergies & Safety

11.1 Care Guidance. Follow our care card/email for best results; lifespan depends on environment and care.

 11.2 Allergens & Hazards. Some botanicals may be toxic to humans/pets or cause skin irritation; handle with care and keep out of reach of children/pets.

 11.3 Water Damage/Surfaces. Use protective mats; we are not responsible for damage caused by water, dyes, pollen, or condensation.

12. Limitation of Liability

To the fullest extent permitted by Singapore law, our total aggregate liability arising from any order or service is limited to the amount paid for that order/service. We exclude liability for indirect or consequential losses (loss of profits, business or goodwill), except where prohibited by law.

13. Personal Data & Privacy

We collect, use and disclose personal data to process orders, deliver products, manage accounts, prevent fraud, and for marketing with consent. We comply with Singapore’s PDPA, including consent, purpose limitation, access/correction, protection, retention, transfer and breach-notification obligations.

14. Fraud, Security & Acceptable Use

We may refuse, cancel or refund orders flagged by our systems or payment partners, or where we suspect misuse, fraud or breach of these Terms.

15. Force Majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control (including but not limited to extreme weather, supply disruptions, strikes, epidemics, government restrictions, transport failures, or venue issues).

16. Third-Party Platforms

If you order through a marketplace or payment provider, your use of those services is subject to their terms in addition to ours; in a conflict, these Terms govern our relationship with you.

17. Complaints & Dispute Resolution

17.1 Talk to Us First. Please contact hi@fridaysgarden.sg or WhatsApp +65 8889 1394 with your order number and photos (if applicable) so that we can explore resolving any disputes amicably. We will reply within 3 working days and aim to resolve issues promptly and fairly.

 17.2 Singapore Law & Jurisdiction. These Terms are governed by Singapore law; parties submit to the exclusive jurisdiction of the Singapore courts.

 17.3 Statutory Rights. Nothing in these Terms limits rights and remedies available to consumers under the CPFTA. 

18. Changes to Terms

We may update these Terms from time to time; the version in force at the time of your order applies to that order. We’ll post the effective date on this page. 

19. Contact

Till Friday Pte Ltd
22 Sin Ming Lane, 01-084 • UEN202523052W
Customer Service: hi@fridaysgarden.sg • +65 8889 1394
 Business Hours: Mon - Sun 10am-6pm
Delivery Hours: Mon-Sat 11am-1pm, 3-5pm, 5-8pm
Retail walk-in Hours: Wed - Sun 10am - 6pm

Contact Information
For any questions, please contact us at hi@fridaysgarden.sg or via WhatsApp at 8889 1394.

Policy Updates
These policies may be updated from time to time. The latest version will always be available on our website or upon request.